We have a professional team composed of food industry experts and technicians who are ready to answer all your questions about modified starch at any time. Whether you want to learn about product features, application scenarios, or need professional selection advice, we can provide you with detailed and accurate information. For example, if you plan to develop a new type of baked food and are unsure which modified starch is most suitable, our experts will recommend the most appropriate product type and specific model based on factors such as the baking process, the expected taste of the product, and the cost budget.
Provide product materials and samples. We will provide you with comprehensive product manuals, technical parameter sheets, and relevant quality certification documents, allowing you to have an in-depth understanding of our products. At the same time, according to your needs, we can provide you with samples free of charge, which is convenient for you to test and evaluate them in an actual production environment.
Deeply understand your business needs and goals. We will communicate closely with you, and learn in detail about the industry you are in, product positioning, production scale, and the challenges you face. For instance, if you are a large food processing enterprise with a high demand for modified starch and specific quality and functional requirements, we will tailor exclusive solutions for you according to your production process and product standards.
Provide you with personalized product formulations and process suggestions. Based on our rich industry experience and R&D capabilities, we can assist you in optimizing product formulations and adjusting production processes according to your specific product needs, so as to give full play to the best performance of modified starch and improve product quality and production efficiency.
Simplify the order process to ensure that your orders can be received and processed quickly and accurately. We use an advanced order management system. Once we receive your order, the system will automatically enter and review the order information, greatly shortening the order processing time and ensuring the smooth progress of your procurement plan.
Real-time order tracking. You can inquire about the processing progress of your order at any time through our customer service channels. We will update the order status in a timely manner, including production progress, delivery time, logistics information, etc., so that you can have a clear understanding of the order execution situation.
According to your needs and production plans, we provide flexible delivery methods and times. Whether it is a large-scale one-time delivery or phased and batch deliveries, we can reasonably arrange production and logistics to ensure that the goods are delivered to the designated location on time and in the required quantity. For example, if there are changes in your production plan and you need to advance or postpone the delivery time, just communicate with us in advance, and we will do our best to coordinate to meet your needs.
Coordinate logistics and distribution. We have established long-term and stable cooperative relationships with several well-known logistics partners, which can provide you with safe, fast, and cost-effective logistics and distribution services. We will select the most suitable logistics method according to factors such as the weight, volume, and destination of the goods, and be responsible for coordinating various matters in the logistics process to ensure that the goods can be delivered to you safely and in a timely manner.
Quality Assurance Commitment: We strictly control product quality and make every effort to ensure that each batch of modified starch products meets high-quality standards and the specifications agreed upon by both parties. If you find that the products have quality problems, such as unqualified physical and chemical indicators, excessive microbial content, etc., which affect the normal use of the products after receipt of the goods through professional testing or actual use, please contact us as soon as possible.
Quick Response and Investigation: Once we receive the quality problem feedback from you, our after-sales team will contact you within 24 hours to understand the problem in detail. At the same time, we will immediately arrange professional technicians to conduct an in-depth investigation of the problem, analyze the cause of the problem, and determine whether it is caused by the production process, transportation process, or other factors.
Compensation Solution: If it is confirmed that the problem is due to the quality of our products, we will provide you with a reasonable compensation plan according to the actual situation. We will give a certain percentage of the payment discount as compensation according to the severity of the problem, and provide professional technical guidance to assist you in adjusting the usage method to minimize the impact.
Provide you with continuous technical support. During the product use process, if you encounter any technical problems, such as product usage methods, equipment debugging, process optimization, etc., our technical team will provide you with professional solutions through means such as telephone, video conference, or on-site guidance. For example, if you encounter product quality instability during the food processing using our modified starch, our technicians will assist you in analyzing the reasons remotely or on-site and adjusting the process parameters to solve the problem.
Provide product usage training services. If your team is not familiar with the usage method of our products, we can provide you with professional training courses. The training content includes product features, application scenarios, usage methods, precautions, etc. The training method can be selected as online training or on-site offline training according to your needs to ensure that your employees can master the product usage skills proficiently and give full play to the advantages of the products.
Adopt packaging materials that meet food safety standards. Our product packaging materials are all food-grade, ensuring the safety and hygiene of the products during storage and transportation. The packaging materials have good moisture-proof, waterproof, and anti-leakage properties, which can effectively protect the product quality from being affected by the external environment.
Provide a variety of packaging specifications. According to your purchase quantity and usage needs, we provide a variety of packaging specifications, such as 25kg bags, 1000kg ton bags, etc. At the same time, we can also customize personalized packaging for you according to your special requirements to meet your needs in brand promotion, product identification, etc.
Cooperate with professional logistics partners. We have established long-term and stable cooperative relationships with several well-known domestic logistics enterprises. These logistics partners have rich logistics experience and a complete logistics network, which can ensure that the goods are quickly and safely delivered to all parts of the country.
Real-time logistics information tracking. We will provide you with the logistics tracking number and query link of the goods. You can track the transportation status of the goods in real-time through the official website or mobile APP of the logistics enterprise, including information such as the delivery time, transportation route, and estimated arrival time, so that you can keep abreast of the dynamics of the goods at any time.
Logistics insurance service. To ensure the safety of the goods during transportation, we purchase logistics insurance for each batch of goods. If the goods are damaged or lost during transportation, we will assist you in applying for compensation from the insurance company to ensure that your losses are compensated in a timely manner.
Email:
hengrui@hrhn.com.cnPhone:
+86-395-2611599Fax:
+86-395-2650929WeChat:
+86 15503950511If you have any practical needs or assistance with the product, please contact us !
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Address: Luohe Economic and Technological Development Zone, Luohe City, Henan Province, China